- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply send us an e-mail with your refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Mila D'Opiz and bdr/Goldeneye products only ship to Canada
Orders over $150 receive free shipping in Canada.
$10 flat rate for shipping within Canada or U.S. (excluding Mila D'Opiz and bdr/Goldeneye products).
For international shipping outside of Canada and the U.S. (excluding Mila D'Opiz and bdr/Goldeneye products), we are able to ship by sea (at a flat rate of $40, up to 4-5 weeks delivery from shipping date) or air (at a flat rate of $60, up to 10 days delivery from shipping date). Note that these international shipping options are without tracking information. Royal Cosmetics cannot take responsibility for lost or undelivered products.
For international shipping options with tracking information or express shipping options please contact us